Please read this agreement in full.
PLEASE PRINT AND BRING WITH YOU ON YOUR VACATION

'VILLA DELFIN' VACATION RENTAL AGREEMENT
YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY IS EVIDENCE OF YOUR ACCEPTANCE OF THE AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL.

Please make sure that you inspect the villa photos, description and amenities on the web site,
as there is no refund upon arrival. See also 5) and 26) below.

1.  RENTAL FEES & PREPAID RENT DEPOSITS:
Checkout cleaning is included in the Rental Fee.Villa Delfin requires a 50% deposit on confirmation of booking. Final payment is required 10 weeks before departure. There is a damage deposit included in the price. This is to cover the cost of any damages or breakage and will be refunded upon departure inspection.
For payment we have an online reservation/payment system with PAYPAL, as well we accept wire transfers in US dollars (details will be given upon confirmation). Payment for additional ammenities can be made in US cash. See our rates page on this website for our refund policy. We will regretfully have to cancel your reservation if the final balance is not received by the due date. NO refund, unless the cancelled reservation is rebooked, we will then refund your forfeited rental fee, less a $50 processing fee plus any credit card fees, after the end of that rental.

The renter agrees that he will not claim any chargebacks or credits from his credit card company for any fees charged to his credit card, including but not limited to booking, deposit, rental, additional cleaning or damage fees.

2.  We trust that our guests are responsible however we still require a 20% of final booking price security deposit. Guests are financially responsible for all damages and for additional cleaning fees if necessary. Should housekeeping find the villa in an unacceptable condition, photos will be taken and we will charge your credit card or bill you for damage repairs, replacement of missing contents, expenses resulting from agreement violations, trash left in unit, dirty dishes left unwashed, furniture moving, or unacceptable condition of villa on departure.

3.  ALL MONIES ARE BE PLACED IN AN INTEREST BEARING ACCOUNT.  ALL INTEREST SHALL ACCRUE TO THE CREDIT OF THE OWNER. Your monies are transferred to the owners operating account on check-in day.

4. CANCELLATION POLICY AND REFUNDS: We know that plans can go astray. However we rely primarily on advance reservations, and cancellations cannot readily be filled. Please see our refund table that outlines cancellation dates and refunds applicable on our rates page on this website.

5.  CHECK-IN AND CHECK-OUT TIMES: Check in time begins at 3:00 p.m. Check out time is by 11 a.m. An additional night stay will be charged for late check outs.

6.  PHONE: The villa does not have a land line. On Roatan, cel phones are mostly used. Your cel phone will most likely work here if you have an international plan. Local cel phones can be rented from Villa Delfin for a $20US per week. This includes a 50 Lempira time card (approx 30 minutes of time). Additional time cards must be purchased by the renter.

7.  ELECTRICITY: Electricity on Roatan is provided by the Roatan Electric Company (RECO). Villa Delfin has installed a solar electrical system for all our 110V requirements. The 220V air conditioning units, however, are powered by RECO. (extra charges will apply to your final bill to cover the cost of running the air conditioning units - see our Rates table) Any power outages and subsequent loss of air conditioning is not the villa's responsibility and we are not liable for any inconveniences with regards to RECO power problems. Because we are running on solar, we ask that all guests use this power wisely and conserve energy where and whenever possible. Please turn off lights in un-used rooms, please only run air con units in bedrooms when rooms are occupied. Our air con units are very efficient and will cool your room in minutes. It is not necessary to leave the units running while you are out for the day.

8.   EMERGENCIES: Call 199 for police. Call 198 for Fire Department

9.  SMOKING: We ask that smokers use the exterior balconies and DO NOT SMOKE INSIDE. We also ask that all cigarette or cigar butts or waste be put in the garbage and not thrown on the tiles or anywhere outside. Please help us to keep our villa clean!

10.  EMERGENCY CONTACT INFORMATION: The onsite caretaker is available and their cel phone number will be provided upon check in.

11.  MAINTENANCE: Maintenance and cleaning services are performed by the housekeeping service. They can be reached via the caretaker if you require their services beyond usual cleaning. PLEASE REPORT ANY PROBLEMS OR DAMAGES IN YOUR UNIT THE DAY OF CHECK-IN TO THE CARETAKER. IF NOT REPORTED, WE MUST ASSUME THE DAMAGE OR LOSS OCCURRED DURING YOUR OCCUPANCY AND WE WILL HAVE TO CHARGE YOU. When maintenance needs arise during your stay (light bulb burns out in a non-reachable place, leaky faucet, toilet runs, grill starter doesn’t work, oven burner not working, etc.), please call the caretaker.

12.  Each unit in the villa comes fully furnished, including dishes, silverware, cookware and linens (towels, bath mats, sheets, dish towels). Do not rearrange the bedding or furniture. The owner and housekeeping are not responsible for any items left in the villa by a renter. If any item is left in the villa, items can be returned by FedEx to USA and Canada locations. However, this is extremely expensive and should be avoided. Any FedEx charge will have to be paid by the renter.

13. CHECK OUT PROCEDURES: On departure guest(s) are required to leave the property in the same general condition it was when guest(s) arrived. If more than normal cleaning is required, appropriate charges will be charged to your credit card.
The following items must be complied with before check out:
(1) Dishes, Pots, Pans, Silverware, and Utensils are washed, dried and put away.
(2) Stove, oven and kitchen appliances are clean.
(3) Refrigerator is clean. If there are food items that would be appropriate to give to the cleaning staff, please put them in a plastic bag and leave in the fridge. All other items should be carefully sealed in a bag and put in trash can in garage. Please help us to avoid insect problems.
(4) Charcoal or gas grill is clean.
(5) Windows and doors are closed and locked. All lights are turned off to conserve energy.
(6) All air conditioning units are turned off.
(7) All garbage and trash is bagged and left in outside trash cans.
(8) Pool lights and pool deck lights are turned off
(9) Property is left neat and in order.

14.  Rental Policies: The following Rental Policies are established to ensure a quality vacation for all guests. Please do not request any exceptions to these policies:

15.  Minimum age required to rent house is 21 years and the person who books the house rental must stay at the house for the entire rental period. Sub-leasing or parents renting for their children under the age of 21 is NOT allowed.

16.  NO SUB-LEASING: It is against policy for you to sub-let your unit. Example: Should you reserve a unit for a 2 weeks, it is expected that you will be staying there, not you for several days, then your neighbor, relative, employees, etc. for several days.

17.  PARTIES: While parties are allowed, we ask that you use your common sense and recognize that you, the renter, are solely responsible for keeping the villa and all it's contents in the condition you found it in upon check in. Any damage done by people that you invite to the villa will be charged to your credit card.

18.  MAXIMUM OCCUPANCY: Please adhere to the maximum occupancy advertised for each of the villa's units unit. Main house: 8 persons, Upper Apartment: 4 persons (2 in bedroom, 2 on sofa bed), Bachelor: 2 persons. Exceptions can be made with pre-arrangements in place.

19.  SAFETY RE: BALCONIES AND DECKS: Please supervise all children at the villa. There are many balconies and decks that may pose a hazard to children or others.

20.  PETS: There are no pets allowed anywhere in the villa. Any pets found at the villa will result in a loss of your damage deposit.

21.  BEACH TOWELS Please use the beach towels provided for your trips to the beach. Please DO NOT use bath towels at the beach.

22.  TRASH: Trash must be deposited in the trash container in the garage. Please do not leave trash bags on decks as it attracts insects and animals.

23.  Rental will be forfeited with the loss of all remaining rent and deposit fees if the above villa policies are not followed.

24.  Amenities are NOT guaranteed. There are NO REFUNDS for the malfunction of any equipment including but not limited to air conditioning, TV, pool, appliances, power outages and cel phone service.  Every effort has been made to ensure all equipment is in working order.  Please report any inoperative equipment to the caretaker.  Owner, agent, housekeeping and /or subcontractors may enter premises during reasonable hours to perform maintenance. Please make sure that you inspect the villa photos, description and amenities on the web site regarding the features, and condition of the villa, as there is no refund of any portion of your rental fee upon arrival.

25.  No refunds due to early departure. This includes departures due to inclement weather. All guests are financially responsible for the entire booking once your reservation has been made.

26.  NO refunds due to weather, change of plans, or early departures. During your visits, stay tuned to TV/Radio/Weather stations for storm warnings or watches. Also realize that storms ocurring in the USA could affect flights arriving and departing from Roatan. Depending on the severity of any storms on Roatan, it is your responsibility to take necessary precautions. We are not responsible for damages incurred due to weather or cost to evacuate your family.

27.  ROATAN DRIVING CONDITIONSBe advised that Roatan's road conditions vary and that there are many hazards ... especially at night. Keep watchfull for taxis stopping in road and please PASS WITH CARE. There are very few straight streches of road where passing is safe. You are responsible for your rented transportation.

28.  POOL: Our plunge pool is unique in that it has a 9 ft deep end. This can be used for practicing for your diving certificate. The pool is shared by all the units in the villa. Please respect other guests when using the pool and help keep the pool area clean. Use plastic glasses only in pool area and take them back to your unit with you when you leave the pool area. Please use the outdoor shower before entering the pool. An adult must be present if children are in the pool or on the pool deck. The deck does not have safety railings. Villa Delfin is not liable for any injuries or death that occur while using our pool facility.

29.  CUSTOMER COMMENTS: We hope you enjoy your stay. In our efforts to improve our service, we welcome any comments you may have about your stay.

30.  GENERAL STATEMENT: All information contained herein is considered to be accurate and truthful. THE VILLA OWNERS and caretakers or housekeeping assume no responsibility and shall have no liability whatsoever for errors, including without limitations, typographical errors and or omissions. Rates, furnishings, and amenities are subject to change without notice. In the event a unit is unavailable for rental due to fire, water damage, acts of nature, etc. we will do everything possible to find you equal accommodations. If we are not able to do this all deposits will be refunded. The renter fully understands that: the villa owners and caretakers/housekeeping is not responsible or liable to renter for loss or theft of any of the renter's personal property, accidents, injury or damage of any nature from any cause to renter (including guests, licenses, or invitees) or acts of God, weather, road, travel or diving conditions or other recreational activities, or items removed or changed in the villa. Guest(s) hereby agree(s) to INDEMNIFY and hold the villa owners and caretakers/housekeeping harmless from any and all claims including those of third parties, arising out of or in any way related to Guest(s) use of premises or the items of personal property provided therein. Guest (s) assumes the risk of injury or other losses relating to any recreational activities and will hold home owner and its agents harmless with respect there to.

31.  LIMITATIONS OF REMEDIES, DAMAGES AND INDEMNITY:
 If Agent/Owner is forced to resort to employment of legal counsel, litigation, or professional collection services in the collection of any amounts due Agent/Owner under this Agreement, Tenant shall be responsible for all costs of litigation and collection including, but not limited to, reasonable attorney’s fees if Agent/Owner prevails in said legal action.

32.  Every effort is made to ensure all information in Agent/Owner’s advertising is accurate and complete.  However, Agent/Owner cannot be held responsible for typographical errors, omissions, price changes, and other changes made by owners within the unit.

33.  Tenant is responsible for abiding by all rules, regulations, and instructions in the Lease Agreement and/or posted in the units.  Any exceptions to the above-mentioned rules, regulations and instructions must be approved in writing in advance by the Owner.

34.  If at the time tenant is to begin occupancy of the property, Agent or Owner cannot provide the premises in a fit and habitable condition, or occupancy is unavailable for some unavoidable reason, Agent or Owner will make all efforts to substitute a reasonably comparable property for occupancy.  In the event that Agent or Owner is unable to do so, tenants exclusive remedy shall be a refund to tenant of all payments made.  Tenant expressly acknowledges that in no event shall Agent or Owner be held liable for any consequential or secondary damages, including, but not limited to, any expenses incurred as a result of travel, costs of re-renting, etc.  Tenant must submit any complaint regarding accommodation to Agent or Owner, in writing, prior to checkout for consideration by Owner.  The Tenant agrees to release, indemnify, and hold harmless the Owner and Agent from and against any and all liability for injury to the person or the tenant or to any member of his household resulting from any cause whatsoever, except only such a personal injury caused by the negligence or intentional act of the Owner or Agent.  This indemnification includes any and all costs and expenses which may accrue to Owner, or agent including reasonable attorney’s fees.

35.  In the event the property subject to this agreement is voluntarily transferred by Owner, Agent will advise Tenant of transfer of property.

36.  Agent, the property owner, or their representatives have the right to enter premises during tenancy to inspect, make repairs, or show property for sale.

Villa Delfin Address:
Lot27, Tamarind Drive, West Bay, Roatan, Honduras, S.A.

Emergency Contact: Caretakers: Ron and Bonnie Roatan cel: 3355 9677 Villa Delfin Owners: Carleen and Ken: Canada: 604-551-0347, Dave and Verna: Canada 604-948-3292

Wishing you a wonderful tropical vacation.